Description based on Specified Commercial Transactions Law
■Description based on Specified Commercial Transactions Law
■ Product price
Displayed in tax-included price on each product page
■ Necessary fees other than the product priceDelivery charge
■ About delivery and shipping charges
■ Delivery company
Japan Post
■ Shipping fee
Free shipping for purchases over 25,000 yen
700 yen for purchases below 25,000 yen
※But only in Japan.
For international shipments, please refer to the display below:
■ First zone: (1600 yen)
China, Korea, Taiwan area
■ Second zone: (2200 yen)
India, Indonesia, Cambodia, Singapore, Sri Lanka, Thailand, Nepal, Pakistan, Bangladesh, Philippines, Bhutan, Brunei, Vietnam, Hong Kong, Macau, Malaysia, Myanmar, Maldives, Mongolia, Laos
■ Third Zone: (3500 yen)
Australia, Cook Islands, Solomon Islands, New Caledonia, New Zealand, Papua New Guinea, Fiji Canada, Saint Pierre and Miquelon, Mexico United Arab Emirates, Israel, Iraq, Iran, Oman, Qatar, Kuwait, Saudi Arabia, Syria, Turkey, Bahrain, Jordan, Lebanon, Iceland, Ireland, Azerbaijan, Andorra, Italy, Ukraine, United Kingdom, Estonia, Austria, Netherlands, Sinloangy, North Macedonia, Cyprus, Greece, Croatia, San Marino, Jersey, Switzerland, Sweden, Spain, Slovakia , Slovenia, Czech Republic, Denmark, Germany, Norway, Hungary, Finland, France, Bulgaria, Belarus, Belgium, Poland, Portugal, Malta, Monaco, Latvia, Lithuania, Liechtenstein, Romania, Luxembourg, Russia
■ Fourth zone: (4500 yen)
America, Guam, Saipan
■ Fifth zone: (3900 yen)
Argentina, Uruguay, Ecuador, El Salvador, Guadeloupe, Cuba, Costa Rica, Colombia, Jamaica, Chile, Trinidad and Tobago, Panama, Paraguay, Barbados, French Guiana, Brazil, Venezuela, Peru, Honduras, Martinique Algeria, Uganda, Egypt, Ethiopia , Ghana, Gabon, Kenya, Ivory Coast, Sierra Leone, Djibouti, Zimbabwe, Sudan, Senegal, Tanzania, Tunisia, Togo, Nigeria, Botswana, Madagascar, South Africa, Mauritius, Morocco, Rwanda, Réunion
■ About payment methods
Credit cards ( AMEX, JCB, VISA , MASTER ) / OPay / PayPay / Apple Pay / Google Pay / Pay Pal can be used.
You can only use lump-sum payments provided by each credit card company.
We use a system called SSL to encrypt your card number before sending it, so you can enjoy your shopping with peace of mind.
The use of credit cards is based on the membership terms and conditions of each company with which you have a contract.
We are unable to answer any questions you may have regarding usage, as this is personal information. We apologize for the inconvenience, but please contact your credit card company directly.
■ Pay later _
Please follow the instructions from Payday to make your payment.
In case of lump-sum payment
- Invoices will be issued on the 1st of the following month for the final billing amount at the end of each month, and will be notified by email or SMS (short message) by the 3rd.
- Payment methods are convenience store payment (convenience store terminal), bank transfer, and account transfer.
- The payment deadline is the 10th for convenience store payments and bank transfers. In the case of bank transfer, the amount will be deducted on the 12th. However, it may be the 20th in January and May.
- Depending on the payment method, a fee will be charged for each monthly payment (billing). If paying at a convenience store, you will be responsible for 356 yen (tax included); if paying by bank transfer, you will be responsible for the transfer fee. In case of bank transfer, no payment fee will be charged.
■ In case of installment payment
- Payment will be made from the month after the month following the date of application (use).
- Please check your payment statement on MyPaidy or on your monthly bill.
■ Product delivery time
We will generally ship within one week after receiving your order. (If the actual item is available)
■ Cancellation / return/exchange
After placing your order, we will automatically process your order, so in principle we cannot accept cancellations.
You can only cancel your order if it has not yet been arranged.
■About returns
Returns and exchanges are possible within 5 days of receiving the product.
Please see below for details:
Return policy
・As a general rule, only unused items (try-on indoors only) are accepted.
-Limited to within 5 days after receiving the product.
We may not be able to accept returns in the following cases. Please note.
・If the product has signs of use (dirt, deposits from trying on the product, etc.)
・If there are no accessories (bijou, parts, etc.) when the product is delivered
・If the product is returned without prior inquiry.
・Products whose return deadline has passed
■Return deadline
Within 5 days after receiving the product.
If you would like to return an item, please contact us from the official email address.
Please note that the customer is responsible for the shipping costs for returns and exchanges.
However, in the following cases, we cannot accept returns even within the deadline.
・Products that have been delivered for more than 5 days ・Products that have been soiled or damaged due to customer negligence ・Products that have been processed or customized by the customer ・Products that have been repaired or resized ・Product tags, Items with detached or missing accessories
■ If there is a problem with the delivered product, such as a defective or different product, we will respond by returning the product or exchanging the product.
Please apply for a return or exchange using your official email address, along with your order number and a photo of the item in question.
Once we have received your application, we will provide you with instructions on how to return or exchange your item. However, please note that we may not be able to accept returns or exchanges if any of the following apply.
Please note that shipping costs for returns and exchanges will be borne by us.
・If an application for return or exchange is not received within 5 days after the product arrives at the customer's location.
・If the product shows signs of use, damage, or stains
・If product tags or accessories are lost
・When it is determined that the product is within the range of individual differences
Sales company
Hananoma Co., Ltd.
Vendor address
403 Shinmachi Koshin Building, 1-10-7 Shinmachi, Nishi-ku, Osaka 550-0013
Contact information
info@hananoma.org
06-4977-8659
We do not accept any inquiries by phone. We apologize for the inconvenience, but please contact us by email.
website name
Hananoma original shop