Delivery time = processing time + shipping time

Estimated delivery dates are based on several factors, including the delivery address and how quickly the item can be assembled and ready for shipment.

For example, if you order a mini washing machine, it will take 1-3 business days to process, then 7-14 business days to ship. Therefore, you can expect delivery within 8 to 17 business days.

Please note that orders may be delayed due to the effects of the new coronavirus infection (COVID-19). Our small team has taken special measures to ensure your safety during these times, and at this time shipping lead times may take up to 7 business days. We process and ship all orders Monday through Friday, excluding holidays. Once your order has shipped, you will receive a shipping confirmation email with tracking information. Please note that it may take up to 48-72 hours for tracking information to be updated on the carrier's tracking website.

After your item ships, we will send tracking information to the email address associated with your order.

Or you can easily track the products you ordered from our website

https://hananoma-original.com/pages/order-tracking

If you do not receive tracking information after 5 business days, please contact us below. info@hananoma.org

The best way to contact us is to send an email to info@hananoma.org with details on how we can help. Please include your order number or email us from the email address associated with your account and we will respond as soon as possible.

Oh my god! Please send an email to info@hananoma.org with the subject line "DAMAGED", your order number, and a photo of the damaged product. We will take care of it.

hananoma original handmade（手作り品）につきましては、お迎えいただいた後も、できる限り長くご愛用いただけますよう、【ずーと！保証】のアフターサポートをご用意しています。
素材の選定から制作まで、ひとつひとつ丁寧に手作業でお作りしており、万が一、不具合や破損などがあった際は、修理や交換のご相談を承ります。
✶ただし、長らくご愛用によるひどい損傷で、または時間に経って元のパーツが廃盤になってしまい、など、たまには修理を承るのができかねる場合もございます。その際に、こちらよりご満足いただけますよう、最適なご提案をさせていただきます。

※手作り品（ハンドメイド品）のジュエリー、スマホアクセサリーなどは【ずーと！保証】に適用されます。
※キャンドル（蝋燭）などの消耗品、雑貨、RETRO ZOOの商品は適用されません。通常サポートに適用になります。予めご了承のほどお願い申し上げます。

アフターサービスをご希望の場合、info@hananoma.org 宛にご連絡ください。
✶メール件名に「アフターサービス希望」をご記載いただくとスムーズです。