hananoma original

How long will it take for my order to arrive?

Delivery time = processing time + shipping time

Estimated delivery dates are based on several factors, including the delivery address and how quickly the item can be assembled and ready for shipment.

For example, if you order a mini washing machine, it will take 1-3 business days to process, then 7-14 business days to ship. Therefore, you can expect delivery within 8 to 17 business days.

Please note that orders may be delayed due to the effects of the new coronavirus infection (COVID-19). Our small team has taken special measures to ensure your safety during these times, and at this time shipping lead times may take up to 7 business days. We process and ship all orders Monday through Friday, excluding holidays. Once your order has shipped, you will receive a shipping confirmation email with tracking information. Please note that it may take up to 48-72 hours for tracking information to be updated on the carrier's tracking website.

How do I track my order?

After your item ships, we will send tracking information to the email address associated with your order.

Or you can easily track the products you ordered from our website

https://hananoma-original.com/pages/order-tracking

If you do not receive tracking information after 5 business days, please contact us below. info@hananoma.org

What is the best way to contact the Hananoma Original team?

The best way to contact us is to send an email to info@hananoma.org with details on how we can help. Please include your order number or email us from the email address associated with your account and we will respond as soon as possible.

What should I do if my product arrives broken or damaged?

Oh my god! Please send an email to info@hananoma.org with the subject line "DAMAGED", your order number, and a photo of the damaged product. We will take care of it.